FAQ

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Find answers to the most common questions about Fabdivine products, care, shipping, returns, and custom block-printed home décor—where traditional craftsmanship meets modern, sustainable living.

Product Info

Block printing is a traditional handmade art form where designs are printed by hand using hand-carved wooden blocks.

At Fabdivine, we use organic, natural dyes derived from flowers, plants, and vegetables, making every piece unique and reflective of true artisan craftsmanship.

A mild natural odor may be present due to the use of organic dyes and traditional printing methods. This is normal and temporary. To resolve it, we recommend sun-drying the product once or allowing it to air naturally during use. The odor will fade on its own over time.

No, we do not recommend washing before first use. All fabrics are pre-washed and printed made-to-order. Please use the product for some time before cleaning. When cleaning is required, dry clean only is recommended to preserve the hand-printed artwork.

Due to the hand-printed nature of our products and the use of organic dyes, we recommend dry clean only. This helps maintain color depth, print clarity, and fabric quality.

For any questions or assistance, please email us at:

📧 info@fabdivine.com

Our team will respond within 24 hours.

Shipping & Delivery

  • Production & processing: 4–6 business days
  • Standard shipping: 8–12 business days
  • Express shipping: 4–6 business days (additional cost applies)

Shipping timelines may vary based on destination.

Yes, we offer free standard shipping in the United States. Express shipping is available at an additional cost..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we ship throughout the United States and to many international destinations. If you’d like to confirm shipping availability for your specific country or region, please email us at info@fabdivine.com, and our team will be happy to assist you.

Returns & Refunds

Due to the handmade and made-to-order nature of our products, we do not accept returns or offer refunds, except in cases where the item is damaged or lost during transit.

  • Any damage or transit issues must be reported within 7 days of delivery
  • Clear photos of the item and packaging are required for review
  • Once approved, a replacement or appropriate resolution will be provided

Natural variations in color, print, or texture are part of handmade block printing and are not considered defects.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Free returns

Returns within 7 days are eligible for a full refund, subject to Terms & Conditions.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us at info@fabdivine.com